Formulas
Is there a free version of our services?
Yes, our Free package is designed for independent professionals who want to monitor their data processing in a simple way.
If you only want to use the most essential features of PIA RGPD, this package is for you!
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Subscription
What is the minimum duration of our subscriptions?
The minimum subscription period is one month.
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Can I unsubscribe at any time?
Yes, the subscription period is 30 days from the date of payment.
Renewal is automatic, but you can stop it by cancelling your subscription at any time before the next due date. Please note that cancelling a subscription will result in the permanent deletion of your account once the expiry date has passed.
In the event of cancellation, you retain access to your collaborative space until the end date of the cancelled subscription.
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How can I cancel my subscription?
You can cancel your account at any time by going to your account dashboard.
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Can I change my subscription?
As the formulas are non-binding, you can switch from one subscription to another at any time.
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Hosting and security
Where are my data hosted?
Your data is hosted by Outscale in France.
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What measures are in place to secure my data?
Each server room is secured and equipped with air conditioning, a generator and other state-of-the-art equipment. They ensure that your data is available and secure at all times.
In addition, daily backups are automatically performed in a second Data Center. The server hosting the backups is disconnected from the Internet.
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What technologies do you use to ensure optimum safety?
Here are the main technologies used to ensure the availability and security of your data:
- Intrusion prevention and detection ;
- Load balancing ;
- CDN content distribution with multiple PoPs worldwide ;
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Payment
Can I pay monthly?
Yes, you can pay your subscription monthly.
Choose the monthly option and you'll be able to view our monthly costs.
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Which price plan is best for me?
Each organization is unique and requires specific features.
You can see the features included in the different packages by consulting the comparison table on our home page.
If you need help choosing the package that's right for you, please don't hesitate to contact us.
What payment methods do you accept?
Subscriptions can be paid for by credit card.
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I'm not located in Europe, can I deduct VAT?
If you are located abroad, PIA RGPD will not invoice you for VAT.
Please note that as a professional, you must declare and pay VAT to the tax authorities in your country.
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How can I manage my billing?
Once registered, you have access to your dashboard where you can easily retrieve your billing information:
Purchase history, invoices, payment details, formula type, and more.
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Others
How to contact us?
If you can't find an answer to your question in our FAQ section, please contact us directly on +334 68 23 80 09 or email us at contact@pia-rgpd.eu
. We'll get back to you as soon as possible.
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